[Sally Williams Counselling] – Privacy Policy

This Privacy Policy explains how [Sally Williams Counselling] (“we,” “us,” or “our”) collects, uses, and discloses your personal information.

1. Information We Collect

We may collect the following personal information from you:

• Contact Information: Name, email address, phone number, address.  
• Appointment Information: Appointment dates and times, service type, preferred method of communication.
• Health Information: Basic health information relevant to your counselling needs (e.g., general mental health concerns).
• Communication Records: Records of our communications with you, including emails, phone calls, and text messages.

2. How We Collect Your Information

We collect your personal information through various means, including:

• Website Forms: Contact forms, appointment booking forms.
• Email Communication: Direct emails, email newsletters.
• Phone Calls: During consultations and for appointment scheduling.
• In-Person Interactions: During counselling sessions.

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing Counselling Services: Scheduling appointments, conducting counselling sessions, communicating with you about your care.
• Administrative Purposes: Managing our practice, billing and invoicing, maintaining client records.
• Improving Our Services: Analyzing client data to improve our services and develop new programs.
• Marketing and Communication: Sending you newsletters, updates, and promotional materials (you may opt-out at any time).

4. Data Sharing

We do not share your personal information with third parties except in the following limited circumstances:

• With your consent: We may share your information with other healthcare providers with your written consent.  
• As required by law: We may be required to disclose your information to comply with legal obligations, such as court orders or subpoenas.
• To protect our rights: We may disclose your information to protect our legal rights or the rights of others.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We use a combination of security measures, including:  

• Encryption: We use encryption technology to protect sensitive data transmitted over the internet.
• Access Controls: We limit access to your personal information to authorized personnel.
• Physical Security: We maintain secure physical premises to protect paper records.

6. Your Rights

You have the right to:

• Access: Access your personal information held by us.
• Correction: Request the correction of any inaccurate or incomplete information.
• Erasure: Request the deletion of your personal information in certain circumstances.
• Restriction: Request the restriction of the processing of your personal information.
• Data Portability: Receive your personal information in a portable format.
• Object: Object to the processing of your personal information in certain circumstances.

7. Complaints

If you have any concerns about our privacy practices, please contact us at sallywilliamscounselling@gmail.com. You also have the right to lodge a complaint with the Office of the Privacy Commissioner.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website.  

9. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

[Sally Williams Counselling] [Auckland, NZ], [sallywilliamscounselling@gmail.com]